Privacy Policy

At Koru Collective, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect information gathered through our site and in the course of providing our comprehensive IT solutions and consulting services for businesses.

By engaging with our site or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect various types of information for different purposes to provide and improve our services to you.

• Personal Data: While using our site or engaging our services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This may include, but is not limited to:
  • Name
  • Email address
  • Phone number
  • Company name and address
  • Job title
  • Any other information you voluntarily provide to us when you contact us, request a quote, or utilise our IT support services.
• Usage Data: We may also collect information on how our site is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our site.

How We Use Your Information

Koru Collective uses the collected data for various purposes:

• To provide and maintain our IT services, including network infrastructure design, cloud migration, cybersecurity consulting, and custom software development.
• To notify you about changes to our services.
• To allow you to participate in interactive features of our service when you choose to do so.
• To provide customer support and respond to your inquiries.
• To gather analysis or valuable information so that we can improve our site and services.
• To monitor the usage of our site.
• To detect, prevent, and address technical issues.
• To fulfil any other purpose for which you provide it.

Disclosure of Your Information

We may disclose personal information that we collect or you provide:

• Service Providers: We may employ third-party companies and individuals to facilitate our services ("Service Providers"), to provide the service on our behalf, to perform service-related services, or to assist us in analysing how our service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Compliance with Law: We may disclose your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of Koru Collective, prevent or investigate possible wrongdoing in connection with the site, protect the personal safety of users of the site or the public, or protect against legal liability.
• Business Transfers: If Koru Collective is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Security of Data

The security of your data is paramount to us. We implement industry-standard physical, electronic, and managerial procedures to safeguard and secure the information we collect to prevent unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your Data Protection Rights

Depending on your location, you may have the following data protection rights concerning your information held by Koru Collective:

• The right to access: You have the right to request copies of your Personal Data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your Personal Data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your Personal Data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your Personal Data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details provided below.

Links to Other Sites

Our site may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Postal Address: 2847 O'Connell Street, Floor 12, Sydney, New South Wales, 2000, Australia